Everynow and then you will need to reset the directories for exchange 2003 OWA (outlook web access). I have been setting OWA up to run in https mode and playing with OMA (outlook mobile access) for my PDA, in doing so I got it working nut along the way needed to reset the directories, and rather than unpicking all the changes I ghad made I found this much easier and quicker.
The tasks are simple but i can never remember the order the link below has the answers;
http://support.microsoft.com/?id=883380
good luck.
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